You need to scan a QR code once to link your authenticator app to your account.
/2fa/setup/YOUR_USERNAME (your admin will send you this link).If you lose your authenticator, contact your admin to reset your 2FA secret.
To reset a user's password, log in as supervisor and go to Admin → Change password.
To reset a user's 2FA secret (e.g. they got a new phone), go to Admin → 2FA Reset,
then send the user the link /2fa/setup/USERNAME so they can scan the new QR code.
If the supervisor account itself is locked out, run this on the server to reset it:
python reset_supervisor.py
(This script must be run directly on the server — it is not accessible via the web.)
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